Shipping policy

1. General Shipping Information

We process and ship orders from our location in Switzerland. We offer shipping within Switzerland and Liechtenstein as well as to selected European Union (EU) countries.

2. Pre-Order Principle & Dispatch Times

Many of our products are offered on a Pre-Order basis to ensure sustainable and high-quality production.

  • Production Timeframe: Items purchased under a Pre-Order arrangement are manufactured specifically for the drop/collection. Estimated production timelines are clearly stated on the respective product pages.

  • Dispatch: As soon as the production process is completed and quality control is passed, your order will be prepared for immediate dispatch.

  • Order Tracking: You will receive a shipping confirmation email with a tracking number once your package has been handed over to the courier.

3. Shipping Partners & Estimated Delivery Times

Domestic Shipping (Switzerland & Liechtenstein)

  • Courier: Swiss Post (Die Post)

  • Delivery Time: 1–3 business days (after dispatch)

International Shipping (European Union)

  • Courier: DHL / DHL Express

  • Delivery Time: 3–7 business days (after dispatch, subject to customs clearance)

4. Shipping Costs

Shipping rates are calculated at checkout based on the total weight of your package and the destination country:

  • Switzerland & Liechtenstein: Standard Swiss Post shipping fees apply (calculated at checkout).

  • European Union: Standard international shipping fees apply (calculated at checkout).

5. Customs Duties, Taxes, and Import Fees (For EU Orders)

For shipments outside of Switzerland (EU countries):

  • All prices listed on our shop are exclusive of foreign VAT and local import duties.

  • The recipient is responsible for all customs duties, import taxes (VAT), and processing fees levied by the customs authorities of the destination country.

  • Customs processing may cause slight delays beyond our estimated delivery times.

6. Unclaimable Packages & Wrong Address

Please double-check your shipping address during checkout. If a package is returned to us due to an incorrect address provided by the customer or failure to pick it up at a local postal station, the customer is responsible for any additional costs incurred to re-ship the package.